BSC Store Clerk- West Point

Position title: BSC Store Clerk

Reports to: Store Manager

Supervises: N/A

Position summary:

To obtain payment via POS system, assist customers with merchandise and deployment needs and to maintain the BSC brand and customer service standards.

Duties and responsibilities:

• Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
• Handles and assists with all sizing needs for deployments.
• Assists with online purchasing.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand merchandise requirements.
• Operates POS system to check out all customer purchases, returns or exchanges.
• Provides total customer satisfaction with friendly, courteous, and professional attitude.
• Maintains cleanliness of sales floor, restrooms, warehouse and office space.
• Resolves customer dissatisfactions by solving any discrepancies seeking assistance from a manager if needed.
• Enters all customer information into the POS system to track all customer transactions correctly.
• Operates copying/fax machines.
• Assists Stock Clerk with Not in Stock Report and updating of NIS tags.
• Must work in a team effort and foster spirit of cooperation.
• Must adhere to company dress code policy outlined in the Employee Manual. Appearance will always be neat and clean.
• Sign, verify, received inventory, and submit all receiving paperwork in the absence of stock clerk.
• Assists with store replenishment.
• Handles layaways and assists with A to Z shelf organization.
• Fulfill customer backorders if Stock Clerk requires assistance or is absent.
• Participates and preps for all store inventories.
• Conduct daily cycle count deemed necessary by Management.

Knowledge and Skills:

• Must have knowledge of Windows 95 or higher and adequate keyboard skills.
• Must be able to proficiently operate a computer.
• Working with customers in a fast-paced, sometimes stressful environment is necessary.

Education and work experience:

• High School Diploma
• No prior experience required

ISO 5.3 Organizational roles, responsibilities and authorities: IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.