and Duties Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication. Listen to callers to understand inquiries and requests. Promptly provide accurate. information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote marketing programs, assign reservations based on guest preference

and Duties Set up food and beverage trays and carts in anticipation of incoming orders. Retrieve food and beverage items from kitchen. When picking up, be certain that order is complete, i.e. all food, beverages, alcoholic beverages, and all condiments. Lifting, loading and carrying trays weighing up to 50 lbs or push wheeled carts to deliver food and beverage to staff to

and Duties Plan and direct the functions of administration and planning of the Restaurant to meet the daily needs of the operation. Clearly assign and delegate staff involving room service, restaurant and bar. Develop, implement and monitor schedules for the operation of restaurant and bar to achieve a profitable result. Participate with the chef and the Director of F&B in

Promptly answer telephone calls following standards using clear and positive communication. Communicate information accurately to manager and disseminate information and facts to relevant accounts and concerned departments. Type correspondence, proposals and contracts as directed by management. Process contracts for relevant department. Distribution of memos, contracts, r

and Duties Supervise service personnel including counseling and discipline, to maintain service standards. Meet and greet guests as they arrive, offer choice of seating, and then escort them to their table and present menu. Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management. Maintain proper set up of dining room a

and Duties Prepares all food items according to standard recipes and/or as specified on guest check. Checks and controls the proper storage of product and portion control size. Keeps all refrigeration, storage and working areas in clean and in proper working condition. Prepares requisition for supplies and food items for production in the workstation. Reads and employs mat

and Duties Work in unison with the security and guest services departments to ensure an exceptionally seamless, safe, and memorable experience. Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction. Strives to improve service performance. Interacts in a positive manner with team members, promoting tea

and Duties Greet customers immediately with a friendly and sincere welcome. Make personal connection with each guest and respond to guest cues (anticipate their needs). Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rent

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile. communication devices. Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contac